Our own click-throughs that replace the Scribe guides. "Ours" opens the new version; "Scribe" opens the current one, so you can compare them side by side. "Where it's used" shows the help article, app screen or Notion page that embeds it.
| Guide | Steps | Built from | Ours | Current | Where it's used |
|---|---|---|---|---|---|
| Activate the AI Knowledge Base and chatbot | 14 | box recording | Ours | Scribe | Help: set-up-and-enable-your-ai-agent |
| Add DelightChat as a Gupshup partner | 8 | Scribe backup, redacted | Ours | Scribe | App: utils |
| Add a new brand | 12 | box recording | Ours | Scribe | Notion App: brands Help: add-new-brand-to-existing-delightchat-account |
| Add, edit and remove an FAQ | 10 | box recording | Ours | Scribe | Notion App: edit App: knowledge-base Help: ai-knowledge-base |
| Bulk close and assign tickets | 14 | box recording | Ours | Scribe | Notion App: bulk-actions Help: bulk-actions |
| Change the default ting sound and auto-assignment settings | 11 | box recording | Ours | Scribe | Notion App: globalsettings Help: global-settings |
| Configure Back in Stock automations | 12 | box recording | Ours | Scribe | Help: how-to-set-up-and-track-back-in-stock-messages |
| Configure Product Review automations for Judge.me | 12 | box recording | Ours | Scribe | Help: how-to-set-up-judgeme-reviews |
| Configure an image header for an automation | 12 | box recording | Ours | Scribe | Help: how-to-set-up-image-headers-for-marketing-automation-messages |
| Configure the Back in Stock popup | 11 | box recording | Ours | Scribe | Notion Help: back-in-stock |
| Configure your self-service widget | 13 | box recording | Ours | Scribe | Help: how-to-set-up-the-self-service-widget-for-my-shopify-store |
| Create a Gupshup app | 6 | Scribe backup, redacted | Ours | Scribe | App: utils |
| Create a Shopify Flow automation | 10 | box recording | Ours | Scribe | App: automations Help: shopify-flow-automation |
| Create a carousel message template | 14 | box recording | Ours | Scribe | Help: how-to-create-carousel-message-template |
| Create a new message template | 14 | box recording | Ours | Scribe | Notion App: common Help: automation-setup-guide Help: sending-broadcasts-guide |
| Create a new order automation | 14 | box recording | Ours | Scribe | Notion Help: how-to-create-a-new-automation-shopify-triggers |
| Create a new tag | 9 | box recording | Ours | Scribe | Notion App: tags Help: how-to-add-or-remove-a-tag-from-a-customer-support-ticket |
| Create a new team | 9 | box recording | Ours | Scribe | Notion App: teams Help: teams-create-a-new-team |
| Create and edit a fast reply template | 13 | box recording | Ours | Scribe | Notion App: fastreply Help: how-to-create-fast-replies-in-delightchat |
| Edit business hours and time zone | 10 | box recording | Ours | Scribe | Notion App: businesshours Help: business-hours |
| Edit email signatures | 8 | box recording | Ours | Scribe | Notion App: emailsignatures Help: how-to-set-up-my-email-signature |
| Edit your profile and account settings | 13 | box recording | Ours | Scribe | Notion App: profile Help: profile-settings |
| Enable and disable AI Assistant settings | 7 | box recording | Ours | Scribe | Notion App: ai-settings Help: ai-assistant-settings-manual |
| Enable new ticket notifications | 7 | box recording | Ours | Scribe | Notion App: notifications Help: notification |
| Finish the automation in Shopify Flow | 13 | Scribe backup, redacted | Ours | Scribe | App: automations Help: shopify-flow-automation |
| Link your Gupshup app to DelightChat | 9 | Scribe backup, redacted | Ours | Scribe | App: utils |
| Pause the AI bot on a ticket | 12 | box recording | Ours | Scribe | Help: work-alongside-your-ai-agent |
| Send a WhatsApp broadcast | 13 | box recording | Ours | Scribe | Help: how-to-send-catalog-broadcasts-via-whatsapp |
| Set up a partially paid order automation | 12 | box recording | Ours | Scribe | Help: how-to-send-whatsapp-messages-for-partially-paid-and-partial-cod-orders |
| Set up an automatic CSAT survey when a ticket is closed | 14 | box recording | Ours | Scribe | Notion App: csatSurvey Help: how-to-send-customer-satisfaction-csat-surveys-using-delightchat |
| Set up auto opt-outs | 14 | box recording | Ours | Scribe | Notion Help: sending-broadcasts-guide |
| Set up the Ask for Feedback automation | 12 | box recording | Ours | Scribe | Notion Help: automation-setup-guide |
| Set up the COD Order Verification automation | 14 | box recording | Ours | Scribe | Notion Help: automation-setup-guide |
| Set up the COD to Prepaid banner | 12 | box recording | Ours | Scribe | Notion Help: cod-to-prepaid-banner |
| Set up the Order Confirmation automation | 11 | box recording | Ours | Scribe | Notion Help: automation-setup-guide |
| Set up the Order Fulfilment automation | 11 | box recording | Ours | Scribe | Notion Help: automation-setup-guide |
| Set up the Razorpay payment gateway | 11 | Scribe backup, redacted | Ours | Scribe | Notion App: payment-gateway Help: automatically-convert-cod-orders-to-prepaid |